Refund & Exchange Policy

We at Sugar Rush Bakery strive to provide you with the highest quality products and ensure your satisfaction with every purchase. Due to the perishable nature of our brownies, we have established the following return policy:

Refunds: We regret to inform you that we do not offer refunds on our goods as they are perishable goods. However, please do contact us if you have any problems and we will definitely see what we can do to resolve the problem for you.

Quality Guarantee: We take great care in preparing and packaging our brownies to ensure they reach you in perfect condition. However, if you are dissatisfied with the quality of your brownies due to factors within our control (such as damage during transit), please contact us within 24 hours of receipt to discuss your concerns.

Damaged or Incorrect Orders: In the event that your order arrives damaged or if there was an error with your order, please reach out to us within 24 hours. We will work swiftly to resolve the issue and ensure your satisfaction.

Shipping: We want to ensure you have the best experience possible when ordering our delicious brownies. As part of this commitment, we want to inform you about our shipping and return policies.
Once your brownies are handed over to our trusted courier for delivery, they become the courier's responsibility. While we do our utmost to package and prepare your order with care, however we cannot be held liable for any issues that may occur during transit or delivery.
Should you encounter any problems or have concerns about your delivery, we are here to assist you. Please reach out to us, and we will do our best to understand and resolve any issues on your behalf.

In the event that you need to return your brownies for any reason, please contact us first to obtain the correct returns address. We kindly request that you do not send back any items without prior communication with our team.

Please be aware that you will be responsible for covering the shipping costs associated with returning your item. Additionally, these shipping fees are non-refundable.

Contact Us: If you have any questions or concerns about your order, please don't hesitate to contact our customer service team at info@sugarrush-bakery.co.uk. We are here to assist you and ensure your experience with Sugar Rush Bakery is a delightful one.

Thank you for choosing Sugar Rush Bakery. We appreciate your understanding and cooperation regarding our shipping and return policies. If you have any further questions or require assistance, please don't hesitate to contact us.

The Sugar Rush Team